Privacy Policy - 911 Junk California

Last Updated: May 22, 2026

This Privacy Policy describes how 911 Junk California and C&S Demolition (collectively, “we,” “us,” or “our”) collect, use, and protect the personal information you provide when requesting quotes, booking services, or otherwise interacting with our business. We are committed to protecting your privacy and complying with applicable California privacy laws, including the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a service quote, schedule a pickup or demolition job, contact us via phone, email, or web form, or pay for services. This information may include:

Contact Information: Your full name, email address, phone number, and service address
Billing Information: Mailing/billing address and payment details (processed securely through third-party payment processors; we do not store full credit card numbers)
Service Details: Description of items to be removed or demolished, photos you submit, property access instructions, and any special requests
Communications: Records of emails, texts, or calls exchanged for scheduling, quotes, or customer service purposes
Website Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically through cookies and Google Analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To schedule junk removal, hauling, or demolition jobs; coordinate crew dispatch; and complete the work you requested
Quoting & Invoicing: To prepare accurate price quotes and send invoices for completed work
Customer Communication: To confirm appointments, provide job status updates, and respond to questions or concerns
Accounting & Recordkeeping: To maintain business records, track payments, and fulfill tax and legal obligations
Service Improvement: To analyze how visitors use our website so we can improve our content and user experience
Legal Compliance: To comply with applicable laws, regulations, and court orders

3. Third-Party Services

We work with a small number of trusted third-party service providers who may receive or process your information on our behalf:

QuickBooks (Intuit Inc.): We use QuickBooks for accounting, invoicing, and billing. Customer name, address, and payment information may be stored in QuickBooks in accordance with Intuit’s privacy policy (intuit.com/privacy/statement).
Google Analytics (Google LLC): We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data via cookies. You can opt out using the Google Analytics Opt-out Browser Add-on. Google’s privacy policy is available at policies.google.com/privacy.
Payment Processors: Online payments are handled by PCI-compliant third-party payment processors. We do not store full payment card data on our systems.

We do not sell, rent, lease, or trade your personal information to any third party for their marketing or commercial purposes.

4. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law:

Customer & Job Records: Retained for a minimum of seven (7) years to comply with tax, accounting, and contractor licensing requirements
Quotes & Communications: Retained for up to two (2) years after the last interaction
Website Analytics: Aggregated and anonymized data may be retained indefinitely; identifiable IP data is retained per Google Analytics default retention settings (up to 26 months)

When data is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure HTTPS connections on our website, limited employee access to customer records on a need-to-know basis, and use of reputable, secure third-party platforms for billing and payments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom it is shared.
Right to Delete: You may request deletion of personal information we have collected about you, subject to certain legal exceptions.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
Right to Opt Out of Sale: We do not sell personal information. No opt-out action is needed.

To submit a CCPA request, please contact us at Tony@911JunkCa.com. We will respond to verified requests within 45 days as required by law.

7. Cookies

Our website uses cookies to improve your experience and analyze site traffic. Cookies used on our site include:

Essential Cookies: Required for basic site functionality
Analytics Cookies: Set by Google Analytics to help us understand visitor behavior

You can control or disable cookies through your browser settings.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us personal information, we will delete it promptly.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

911 Junk California / C&S Demolition
Email: Tony@911JunkCa.com
Website: https://911junkca.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Last Updated date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.